Terms of Service

These Terms are a contract between you and Creweng, LLC. You accept them by using the Site, by creating a client login, or by signing a Statement of Work that refers to them. When you create a login you tick a statement that names this version and sections 6, 7, 16 and 17; that tick is your electronic signature (section 22) and we keep its wording as the record of your acceptance.

You must be 18 or older to create a login or to contract with us. A Statement of Work may add terms for a particular engagement; where it conflicts with these Terms, the Statement of Work governs that engagement.

Creweng, LLC is a limited liability company formed in New Mexico, USA. Contact: hello@creweng.com. Registered address, state entity number and any tax registration numbers we are required to show you: [TBC].

Where UK or EU law requires further information from a trader (for example the UK Electronic Commerce (EC Directive) Regulations 2002 or Directive 2000/31/EC), it is given here or in the Statement of Work.

The Services are described at /services: water and heat siting and obligations, industrial AI assurance, and AI, agent and security services. Each engagement is scoped and quoted in writing; there are no public prices and no obligation arises until a Statement of Work is agreed.

The Ventures are not products. A pilot or a collaboration is agreed in writing, case by case, and is governed by these Terms and by that written agreement.

The Site publishes information about us, offers the AI Features, and gives clients an account for projects, quotations, invoices and support tickets.

We are an engineering consultancy. We are not a law firm, an accountancy, a financial adviser, a permitting authority, a notified or conformity-assessment body or a certification scheme, and nothing we publish or deliver is legal, tax, financial, planning or regulatory advice or a certification.

A siting and obligations study, a boundary test, a harness audit and an assurance report are engineering work. Where a permit application, a legal opinion, a conformity assessment or professional sign-off is needed, the Deliverable says so and we work with your advisers. Credentials and registrations we hold: [TBC].

The AI Features generate text with machine-learning models. The Guide answers only from our published pages and cites what it used; the scoping assistant turns what you tell it into a draft scope; the boundary-test tool sends test prompts to an AI system you name and records how it replies. None of them gives advice, none makes a decision about you, and nothing they say is a quote, a contract or a certification.

You use the AI Features at your own risk. You accept that Outputs can be inaccurate, incomplete or unsuitable for your purpose, that a boundary test exercises the system you name and may change its state, and that you must only test systems you own or are authorised in writing to test. We may limit, pause or end a conversation or a run, for abuse, off-topic use, or when the limits stated in the feature are reached.

Where UK or EU data-protection law applies, no AI Feature makes a decision with legal or similarly significant effect on you (UK GDPR and GDPR Article 22). The Privacy Notice says what each feature collects and where it is processed.

A client login is for people working with us on an engagement. You must give accurate details, keep your password and passkeys to yourself and tell us at once if you believe your login has been misused. You are responsible for what is done through your login until you tell us.

You may delete your login at any time from your account page. We may suspend or close a login that breaches these Terms or has been inactive for the period the Privacy Notice gives.

If you are a Consumer and contract with us at a distance, you may cancel within 14 days of the day the contract is made without giving a reason (UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; Directive 2011/83/EU). Tell us by email at hello@creweng.com or by any clear statement; a model cancellation form is available on request [TBC].

If you ask us in writing to start work within the 14 days, you pay for the part of the service performed before you cancel. Once a service has been fully performed at your express request, with your acknowledgement that the right to cancel is then lost, it cannot be cancelled.

Business clients have no cooling-off period; cancellation of an engagement is governed by the Statement of Work and section 19.

Nothing on the Ventures pages is released or for sale, and no payment is taken for a Venture through the Site. A pilot or a collaboration is agreed in a written agreement that states its scope, its fee if any, and its refund terms. Where no refund term is written, fees for work already performed are not refunded; fees paid for work not yet started are refunded in full.

Where the law gives a Consumer a right to a refund, repair or repeat performance that we cannot exclude, that right applies.

Fees, the currency, the payment schedule, taxes and expenses are stated in the Statement of Work. Quotes are valid for the period they state. Unless the Statement of Work says otherwise, invoices are payable within 30 days; late payment may carry interest at the rate the Statement of Work states or, failing that, the rate the law of New Mexico, USA allows, and we may pause work while an invoice is overdue.

A change to the scope is agreed in writing before it is performed and may change the fee and the dates. We do not publish prices; a figure quoted by an AI Feature is not a quote.

Each party keeps the other’s confidential information confidential, uses it only for the engagement, and discloses it only to people who need it and are bound to keep it confidential. The duty lasts for five years after the engagement ends, or indefinitely for trade secrets, and does not cover information that is public, already known, independently developed or required to be disclosed by law.

We may name you as a client, or describe the work, only with your written consent. Without it, a case study is anonymised and withholds the figures, as the one at /case-studies does.

Your data stays yours. You give us a licence to use the information you provide only to perform the engagement and to operate the Site. Deliverables are licensed or assigned to you as the Statement of Work says; where it is silent, on full payment you receive a perpetual, worldwide licence to use the Deliverables for your own business, and we keep the methods, templates, tools and know-how we used to produce them.

The Site, its content, design and code are ours or our licensors’ and may not be copied beyond what the Site offers. Open-source components are under their own licences.

We perform the Services with reasonable care and skill. Beyond that, and to the extent the law allows, the Site, the AI Features, the Ventures and the Deliverables are provided as they are, and we exclude all implied warranties, including merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement and uninterrupted or error-free operation.

If you are a Consumer, nothing in this section removes the rights the law gives you, including that services be performed with reasonable care and skill and that digital content be as described.

You indemnify Creweng, LLC, its members, officers and contractors against claims, losses, damages and reasonable costs arising from your breach of these Terms or of the law, from the information and materials you give us, from your use of Deliverables or Outputs outside the scope agreed, or from a boundary test run against a system you were not authorised to test.

We tell you promptly of a claim, let you control its defence where the law allows, and do not settle it in a way that binds you without your consent. If you are a Consumer, this indemnity applies only to the extent consumer law permits.

Either party may end an engagement on the notice the Statement of Work gives or, if it gives none, on 30 days’ written notice. Either party may end it at once if the other commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent.

On termination you pay for work performed to the date of termination, we deliver work in progress that has been paid for, and each party returns or deletes the other’s confidential information, subject to the retention the Privacy Notice and the law require.

You agree that we may communicate with you electronically, and that notices sent to the email address on your account or in the Statement of Work are received when sent. A tick in a box, a typed name, an emailed approval or an acceptance recorded in your account is an electronic signature with the same effect as a handwritten one (US E-SIGN Act and Uniform Electronic Transactions Act; UK Electronic Communications Act 2000; EU Regulation 910/2014).

We keep the wording of the statement you accepted, its version and the time, as the record of your acceptance.

If a dispute arises, each party first raises it in writing and the parties meet, in person or online, within 30 days to try to resolve it. If that fails, either party may bring proceedings as section 28 provides.

If you are a Consumer, you may also bring a claim in the courts of the country where you live, and you may use an alternative dispute resolution body where one is available to you: [TBC].

These Terms and every Statement of Work are governed by the laws of the State of New Mexico, United States of America, without regard to its conflict-of-law rules, and the state and federal courts located in New Mexico have jurisdiction over disputes arising from them.

If you are a Consumer in the UK or the EU, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live, and you may bring proceedings in the courts of that country. Nothing in these Terms limits a right that UK GDPR, the GDPR or consumer law gives you and does not allow to be excluded.

If a provision of these Terms is held invalid or unenforceable, it is read down to the extent needed and the rest remains in force. These Terms, the Privacy Notice and any Statement of Work are the entire agreement between the parties about their subject and replace earlier agreements and representations.

A failure or delay in exercising a right is not a waiver of it. Headings are for convenience only.

We may amend these Terms. The version and effective date at the top change when we do. For a material change we give account holders at least 14 days’ notice by email or on the account page before it takes effect, and ask you to accept the new version the next time you sign in; an engagement in progress stays on the version its Statement of Work names unless both parties agree otherwise.

Questions about these Terms: hello@creweng.com.